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About Us Q&A
Full Circle Management, created in 1999, is a Sales Practice based in Chicago, IL that helps businesses get more business.
Full Circle Management (FCM) describes itself as a Sales Practice. What exactly does that mean?
FCM is not a sales consulting firm. We learned
pretty quickly that companies don't need detailed reports and research
that tell them they need to increase sales and decrease expenses
to grow profitably. Companies actually want the tools
to help them sell more and decrease expenses. They often don't have
the time or the human resources to implement the systems themselves
quickly although they recognize it's a high priority and needs to
be done. By listening to the market we began to develop services
that meet those needs.
Wow. Sounds impressive. How exactly do you help companies grow profitably?
The first step is a diagnostic interview. One of our representatives sits down with the management team of the company to learn about their company, the industry, the opportunities and challenges they face. We use an Appreciate Inquiry model to learn what the company is doing right.
We analyze the company's strengths. Through this process we often help our clients better identify their unique selling position (USP) helping them to strengthen their competitive advantages and further define their message in the marketplace.
Through the interview process we'll evaluate the
effectiveness of the prospecting system, database management, level
of sales expertise, customer service systems, operational efficiencies
and credit procedures. From what we learn we make some recommendations
that will produce short-term results as well as develop a long range
Operational efficiencies, credit procedures and customer service don't sound like sales functions. Why do you get involved here?
It doesn't matter how much money is flowing through the front door
(if twice as much is escaping out the back door through flawed systems
and inconsistent servicing delivery. Our goal is to create sales
systems that encompass not only a high caliber sales team but create
an environment for effortless repeat business and a platform for
So how do you do it?
The tools we provide are: